The Wild Times - Terms and conditions
The Wild Times – Booking Terms & Conditions
The Wild Times Ltd is a tour operator and events organiser bringing like-minded people together through retreats, holidays, events and workshops.
We work with a range of suppliers and providers, including instructors, activity providers, accommodation providers, tour operators and travel providers, to create memorable experiences.
Company details:
The Wild Times LtdRegistered Office: 7 George Road, Milford on Sea, Lymington, Hampshire, SO41 0RTCompany Number: 11675414
By making a booking with The Wild Times Ltd, you agree to these Booking Terms & Conditions, along with any applicable terms and conditions set by our suppliers or providers.
1. Booking & Payment:
Confirming Your Booking:
Your booking is not considered confirmed, and no contract will exist, until we have received either full payment or the required deposit.
By booking a retreat, event or experience with The Wild Times, you confirm that you have read and accepted these terms and conditions.
Customer information will only be shared with relevant third parties, such as venues, chefs and other service providers, where necessary to fulfil your booking.
Payment Terms:
All payments must be made in GBP (£).
Full payment for retreats is due at least 30 days before the retreat start date.
Payments can be made by bank transfer or automatic payment using the details provided in your original booking confirmation email.
Any applicable deposit must be paid to secure your booking.
2. Travel Arrangements:
Guests are responsible for arranging and paying for their own travel to and from the retreat or event location, unless otherwise specified.
The Wild Times may provide guidance on travel options, but it is your responsibility to research and organise your journey.
We are not responsible for additional costs or disruption resulting from travel delays, cancellations or issues with required travel documentation, except where otherwise required by law.
Travelling with Other Guests:
With your permission, we may connect you with other guests attending the same retreat so you can coordinate travel arrangements.
Any car-sharing or independent travel arrangements made between guests are undertaken at their own responsibility. The Wild Times does not organise or assume responsibility for these arrangements.
3. Travel Insurance & Personal Responsibility:
All guests must arrange suitable travel insurance before attending a retreat or holiday.
Your insurance should cover:
The activities included in your retreat.
Unexpected cancellations or travel disruptions.
Illness, accidents and medical emergencies.
Loss or damage to personal belongings.
Any additional risks associated with your destination or chosen activities.
We recommend bringing a copy of your insurance policy with you in case of an emergency.
The Wild Times cannot provide individual insurance advice.
Participation in Activities:
Outdoor activities, adventure sports, yoga, swimming and other experiences may involve inherent risks, including injury, property damage or, in extreme circumstances, death.
Guests are responsible for understanding the risks involved, following safety instructions and participating within their own abilities.
Activities arranged independently of The Wild Times are undertaken at the guest's own risk. Guests must ensure that any independently booked activities are covered by their insurance.
Nothing in these terms excludes liability where it cannot legally be excluded.
4. Health & Safety:
Your health, safety and wellbeing are important to us.
Health Conditions & Fitness:
Please inform your yoga teacher or activity instructor of any injuries or conditions that may affect your participation.
Guests should remain mindful of their physical abilities and stop participating immediately if they experience pain, injury or discomfort.
We recommend consulting a medical professional before participating in yoga or other physical activities if you have any concerns about your health.
Please inform The Wild Times of any relevant physical or mental health conditions, allergies, disabilities or dietary requirements before booking.
If a health condition or other requirement could affect your safety or the safety of others, we may need to discuss whether the retreat is suitable and what reasonable adjustments can be made.
Where participation cannot be safely accommodated, The Wild Times may decline or cancel a booking, subject to applicable law.
Outdoor Environments:
Some retreats take place in rural or countryside locations where terrain may be uneven.
Guests should take appropriate care when moving around outdoor environments and participating in activities such as swimming, yoga and paddleboarding.
Pregnancy:
The Wild Times' current policy states that it cannot accept guests who are pregnant on its retreats.
5. Retreat Cancellations & Refunds:
Cancellation by You:
You or a member of your party may cancel a booking at any time, provided the cancellation request is submitted in writing by the person who originally made the booking.
Cancellation takes effect on the date we receive written notification.
Our cancellation policy is as follows:
More than 60 days before the retreat: The Wild Times will retain the deposit paid. Any remaining amount paid will be refunded.
Less than 60 days before the retreat: The full amount paid will be retained.
Deposits: All deposits are non-refundable and non-transferable, except where required by law.
Unused portions of a retreat: No refunds will be provided for any unused portion of a retreat.
If your reason for cancellation is covered by your travel insurance policy, you may be able to make a claim directly with your insurance provider.
Amendments by The Wild Times:
Occasionally, changes to retreat arrangements may be necessary. These could include changes to yoga teachers, retreat hosts, class times, accommodation or other arrangements.
We reserve the right to make necessary changes and will notify guests as soon as reasonably possible if a significant amendment is required.
If accommodation needs to be changed, we will make every effort to provide an alternative of a similar standard.
Cancellation by The Wild Times:
The Wild Times reserves the right to cancel a retreat when necessary.
Our retreats require at least 75% of available places to be booked 30 days before the retreat start date.
If this minimum number is not reached, we may cancel the retreat and issue a refund of the amount paid.
6. Our Liability:
The Wild Times accepts responsibility for ensuring that the retreats and services we are contractually required to provide are delivered as described and to a reasonable standard.
However, we are not responsible for disruptions caused by circumstances beyond our reasonable control, including:
War, terrorism or civil unrest.
Airport closures or transport disruptions.
Industrial action.
Natural disasters or extreme weather.
Unexpected staff or provider cancellations.
Other unforeseen circumstances outside our control.
Guests are responsible for taking reasonable care during activities and looking after their personal belongings.
The Wild Times does not accept liability for loss, damage or injury except where liability arises from our legal responsibilities or cannot otherwise be excluded by law.
7. Group Bookings:
If you are making a booking on behalf of multiple guests, you must have permission from everyone included in the booking.
The person making the booking is responsible for ensuring that all group members are aware of and agree to these terms and conditions.
These terms apply to every member of the group as though each person had booked individually.
8. Personal Belongings:
Guests are responsible for keeping their belongings safe throughout their retreat or experience.
This includes personal items, hire cars and any rented equipment.
The Wild Times cannot accept responsibility for lost, stolen or damaged belongings except where legally responsible.
9. Complaints & Concerns:
If you experience a problem during your retreat, please inform your retreat host as soon as possible.
We will make every reasonable effort to resolve concerns promptly.
While we aim to create a welcoming and respectful environment, The Wild Times cannot control the individual behaviour of every guest.
10. Photography & Media:
Photographs and videos may be taken during Wild Times retreats, events and experiences.
These may be used for promotional purposes, including on our website, social media channels, advertising and other marketing materials.
Guests should contact The Wild Times if they have concerns about being photographed or appearing in promotional content.
Any photography permissions and use of personal images will be handled in accordance with applicable law.
11. Pricing:
The Wild Times reserves the right to update the prices displayed on its website.
The current price of your chosen retreat or experience will be confirmed before your booking is finalised.
For retreats involving foreign currencies, prices may be affected by exchange rate fluctuations. Where applicable, the final balance will be calculated using the exchange rate at the time of final payment.
12. Special Requests:
Please inform us of any special requests when making your booking.
While we will do our best to accommodate requests, we cannot guarantee that every request can be fulfilled.
Special requests will be acknowledged in your booking confirmation or invoice where applicable.
Unless expressly agreed otherwise, bookings cannot be made conditional on a particular special request being met.
13. Guest Responsibilities & Behaviour:
We want every guest to feel comfortable, safe and welcome throughout their Wild Times experience.
Guests are expected to behave respectfully towards other participants, staff, instructors and accommodation providers.
Damage to Property:
Guests are responsible for any loss or damage caused by themselves or members of their booking party.
Where damage occurs, payment may be required at the time or as soon as reasonably practicable.
If the exact cost is not immediately known, a reasonable estimate may be provided and adjusted once the final amount is confirmed.
Unacceptable Behaviour:
The Wild Times reserves the right to refuse or terminate participation if a guest's behaviour is considered disruptive, dangerous, threatening or damaging to property.
Where a booking is terminated due to unacceptable behaviour, the guest may not be entitled to a refund or compensation, subject to applicable law.
Guests are also responsible for any additional costs resulting from their behaviour.
The Wild Times is not responsible for the independent actions or behaviour of other guests, except where we have a legal responsibility.
14. Independent Excursions, Workshops & Activities:
Excursions, workshops, tours or activities booked independently during a retreat are not included in your contract with The Wild Times.
These experiences are subject to the terms and conditions of the individual operator or provider.
Guests are responsible for confirming the suitability, safety and insurance requirements of independently booked activities.
The Wild Times is not responsible for the delivery of activities arranged independently of us.
15. Website Information & Advertising:
We make every effort to ensure that the information published on our website and in promotional materials is accurate and up to date.
However, occasional errors or changes may occur.
Guests should review and confirm all relevant booking details, including dates, accommodation, activities and prices, before completing their booking.
16. Privacy & Data Protection:
The Wild Times collects personal information necessary to process bookings and provide our services.
This may include contact details, travel information, dietary requirements, accessibility needs and relevant health information.
We may share necessary information with trusted service providers involved in delivering your booking, such as accommodation providers, instructors and catering teams.
Personal information may also be disclosed where required by law or relevant authorities.
We handle personal information in accordance with applicable data protection legislation.
For further information about how your personal information is collected, stored and used, please refer to our Privacy Policy.
17. Refund Processing Fees:
Where refunds are due, The Wild Times' stated payment processing charges are:
UK cards: 1.4% + 20p.
International cards: 2.9% + 20p.
Any deduction of processing fees will be subject to applicable law and the circumstances of the refund.
18. Law & Jurisdiction:
These Booking Terms & Conditions are governed by English law.
Any legal proceedings arising from these terms will be subject to the jurisdiction of the courts of England and Wales, subject to any applicable consumer rights.
Events – Terms & Conditions:
19. Event Cancellations:
Cancellations by The Wild Times:
The Wild Times and its event providers reserve the right to cancel events when necessary.
Events are subject to minimum booking requirements. If the required number of participants has not been reached seven days before the event, The Wild Times may cancel the event and issue a full refund.
Events may also be cancelled due to weather, safety concerns, provider availability or other circumstances beyond our control.
If an event is cancelled, we will notify guests as soon as reasonably possible and arrange a refund or transfer to another suitable event.
The Wild Times and its providers are not responsible for additional financial losses arising from cancellations, except where legally liable.
Cancellations by Guests:
No refunds will be issued for non-attendance or cancellations made by guests, except where a specific event policy or applicable law provides otherwise.
20. Event Participation & Insurance:
Some Wild Times events involve outdoor activities, adventure sports or other experiences with inherent risks.
By booking, guests acknowledge these risks and agree to follow all relevant safety instructions.
Guests are responsible for arranging appropriate insurance covering their activities and any potential cancellations.
Nothing in these terms excludes liability that cannot legally be excluded.
Stand-Up Paddleboarding (SUP) – Terms & Conditions
Applicable to The Wild Times SUP sessions in Hampshire, Dorset and London.
21. Weather Conditions & Session Changes:
We aim to run all scheduled paddleboarding sessions. However, sessions may need to be rescheduled or cancelled due to:
Strong winds or heavy rain affecting visibility.
Unsafe weather or water conditions.
Insufficient participant numbers.
Instructor unavailability.
If a session needs to change, we will contact you as soon as reasonably possible to discuss alternative arrangements.
22. SUP Cancellation & Refund Policy:
We operate a 48-hour cancellation policy for stand-up paddleboarding sessions.
More than 48 hours' notice: You may cancel and receive a refund minus a 10% administration fee.
Less than 48 hours' notice: You may be charged the full session fee and may not be offered a replacement session.
Missed sessions: No refunds will be issued for non-attendance.
Rescheduling:
If you need to reschedule, please use the link in your booking confirmation email at least 48 hours before your session.
All rescheduled sessions are subject to availability.
Changes by The Wild Times:
We reserve the right to adjust published timetables, substitute instructors or cancel sessions when necessary.
If we cancel your session, you will be offered a suitable alternative or a full refund.
Gift Vouchers – Terms & Conditions:
23. Gift Voucher Validity & Redemption:
The Wild Times gift vouchers can be redeemed against eligible events, weekend retreats, classes and holidays.
Gift vouchers are valid for 12 months from the date of purchase.
To redeem a voucher, please email hello@thewildtimes.co.
Some restrictions may apply to holidays where payment is made directly to a third-party provider.
Gift vouchers are non-refundable and cannot be exchanged for cash, except where required by law.
The relevant booking terms and conditions apply when redeeming a gift voucher.
24. Gift Voucher Delivery & Postage:
The Wild Times provides digital and physical gift vouchers.
Physical vouchers include a gift card and can be sent directly to the recipient if requested.
Please provide the recipient's name, address and any personal message at the time of purchase.
Postage: £3.75, including the gift card.
Dispatch: Within three working days of purchase.
Contact The Wild Times:
If you have any questions about bookings, cancellations, refunds or our terms and conditions, please contact us.
Email: hello@thewildtimes.coWebsite: www.thewildtimes.co
We look forward to welcoming you on a Wild Times experience!